Access via sign-up on the event app or by invitation only. English-French translation available.
Machine learning, AI and GenAI could shakeup how insurance is distributed, priced, and how claims and investments are managed. While nearly 70% of US insurers have begun implementing GenAI, adoption remains nascent across Africa. But frontrunners like Old Mutual and Britam are stepping up, exploring personalised customer recommendations through AI-powered chatbots and backing AI Insurtechs to improve underwriting, risk modelling, and fraud detection. A roundtable of underwriters, reinsurers and tech providers identifies areas where AI offers a real competitive advantage and spaces where the hype falls flat.
Key points:
- Improving the customer experience through AI: Which solutions really work, and what are the regulatory implications?
- Driving internal efficiency: Where can concrete gains be made in redesigning the operating model, risk modelling, and investment management?
- Building Developing AI skills muscle: Outsource, invest infocus on Insurtech, or recruit/train in-house talentinvest in training and recruitment?