Across Africa, digital transformation has become a defining priority, reshaping how banks serve customers, compete, and grow. Yet progress is often slowed by legacy infrastructure, fragmented systems, and complex regulatory environments. The challenge now is not just adopting new technology, but orchestrating transformation that delivers agility, trust, and long-term value. The next era of African banking will be shaped by two forces: modernization and intelligence. This session brings together banking leaders from across Africa to share how they are redefining modernization for impact, building modular platforms that deliver agility, resilience, and hyper-personalised customer experiences. The discussion will spotlight how data-driven design, automation and AI-driven insights are helping banks to create seamless, customer-centric ecosystems and unlock new value across retail, SME, and corporate segments, while laying the foundation for future-ready growth.
Key Points:
- From digital projects to digital strategy: How are African banks aligning transformation with long-term business growth?
- From core upgrades to composable platforms: How are African banks approaching modernization to drive agility and efficiency?
- Hyper-personalized experience as the new differentiator: How can technology-driven transformation deepen customer loyalty and engagement?
- Modernization and AI reinforce each other: Where to start and how to scale on the road to next-gen banking?