Combining generative and predictive AI in African banking could unlock huge cost savings, revenue growth and improved customer and employee satisfaction. While US bank Goldman Sachs says AI is already saving it billions, only 10% of Africa & Middle East banks are monetising the value of AI. Some leading African banks are implementing transformative AI projects across their businesses, realising up to 60% productivity gains in call centres or 30% in frontline capacity. How can more banks reap the benefits?
Key Points:
- Value at stake: How to unlock and monetize AI potential?
- AI talents: how could Africa become a hub for financial AI talent?
- Cloud and regulation: How to leverage the power of cloud while complying with local regulations